Shipping policy

At Vida Mansa LLC, we are committed to delivering high-quality pet products with fast, reliable, and secure shipping across the United States.
Below are the guidelines of our Shipping Policy to ensure your shopping experience is smooth and transparent.

Order Processing

  • Orders placed on weekdays before 2:00 PM (EST) are processed on the same day.
  • Orders placed after 2:00 PM are processed on the next business day.
  • Orders placed on weekends or holidays are processed on the next business day.

Please note: While we strive to process all orders on time, occasional delays may occur due to high order volume or unforeseen operational issues.

Shipping Methods

We offer free standard shipping within the U.S. on orders over $125.
Orders below this amount will have shipping calculated at checkout.
Expedited options may be added in the future as our logistics network expands.

Shipping Destinations

We currently ship to all 50 U.S. States.
International shipping is not available at this time, but we plan to expand in the future.

Order Tracking

Once your order has been shipped, the shipping company will send a confirmation email containing a tracking number.
You can use this number to follow your delivery directly on the carrier’s website.

Delivery Times

Delivery times may vary depending on your location and the selected shipping method, with an average delivery time of 3–5 business days.

Order Changes and Cancellations

If you need to cancel or modify an order, please contact us immediately at:
📧 support@vidamansausa.com

Cancellations can only be made before the order is shipped. Please include your order number in all correspondence.

Delivery Issues

If your order does not arrive within the expected timeframe, or if the tracking status shows “delivered” but the package has not been received:

  1. Check with neighbors or your building management.
  2. Contact the carrier directly using the tracking information.
  3. If the issue persists, reach out to our support team for assistance.

We are here to help ensure your order reaches you safely.

Returns and Exchanges

For details regarding returns, exchanges, or defective products, please refer to our Return Policy.